More low cost chatting software out their then I thought. Although for me the question is still rather it is effective. Even if you have 24/7 out sourced people manning it to me their replies cheapen your service. So I honestly feel if your going have a chat you need first be able to afford in house support on it or perhaps an option on a ticket to give them a chat option to help them solve their issues.
Jivo was alright, but I just didn't get it. They packed far too much into 'premium', started spamming once that free trial died, and it was ugly.
Sticking with tawk.to for now. We'll see how that turns out