Canaca.com - reliable?

H

Hobotics

New member
Hey I just registered, but I've been around a bit reading about various paid hosts since I'm planning to register a domain and put up a personal site/portfolio/whatever I want website as soon as possible...

I've seen great reviews about http://www.surpasshosting.com even though their prices astounded and frightened me o.O;; and now I've stumbled across something even scarier (I think?), http://www.canaca.com.

If anyone has experience with this host, let me know, they have incredible prices and rave about having

+ Reliable 99.9 % uptime
+ Backup Systems
+ FrontPage Extensions
+ 30 Day Money Back
+ 1-800 emergency support
+ Premium Bandwidth
+ Best prices in the industry (Their 'Bronze' plan is essentially (disregarding the other standard features ((which they DO have)) 5gb (wow!) storage space, 40gb (wow!) bandwidth for $3.95/mnth (wow!!!). They also have a 30 day money back guarantee.

Needless to say I don't know what to think... help a guy out here? :]
 
Try a search over at webhostingtalk.com. A few of their customers wrote some reviews there. If I remember it right, they were not very encouraging.
 
It's entirely your merit, as you were the one who decided to research the host before making the plunge. It was a very wise decision! :agree:
 
STEER CLEAR of Canaca

Hello Hobotics -

You got some great advice from Idcdc. Unlike you, I was one who "plunged" into what seemed like great packages for great prices. In the end, they were downright fraudulent.

I was charged $45.00 for what they claimed was the "$7.95" (Silver) package. At no time during the signup process do they point out that to get the $7.95 price, you must commit for TWO YEARS.

Setup was not routine. Took two days and several emails to get my setup info and get started. When I tried to get technical support for FTP (which didn't work) they were not very helpful. I also called to ask about the billing problems - I could not find a single person who spoke English as a primary language. This did not help routine communications, of course.

After three days - and learning they had charged my credit card $45.00 for my $7.95 plan, I asked for my "30-Day Money Back Guarantee" that they post in writing. Guess what? They refused, flat out.

They told me that I "could not prove the problems were theirs" and therefore I was "not eligible for the money back guarantee".

I had to report them as Fraud to my card company and have the charges reversed. Thank Heavens my choice of card company was a LOT better than my choice for webhost.

STEER CLEAR of these guys and please tell everybody you know.

Respectfully,

Ben
 
You must log in or register to reply here.

Supporters

Back
Top