And people complain about reply times from hosts...

B

BlackStorm

New member
Hey,
I submitted a ticket to 2CheckOut 3 days ago about a problem I had, just got an email reply this minute.
I totally forgot about my question because of everything else that has been going on here :D

3 days - And to think people complain if a host takes a few hours to reply to a question that needs actual work done to answer :rolleyes:

Ah...the life that 2CO support techs live :D
 
I would rather do everything through paypal (Even though their support is a lot worse, waiting for a reply now for weeks on a support request from them...) but i still like the site a lot more.

I have to use another processor for people paying via credit card that dont want to use paypal so thats why I have 2CO also
 
I have had a few quick reponses from 2CO. I think it depends on what is going on with 2CO at the time(ddos attack, fraud, downtime). Sometimes it is easier to find the answer via an alternative online resource.

MaTrix, I agree Authorize.net or a similiar merchant system is the wat to go. I am still waiting for my use to justfy the move.

Altough I think 3 days for response is good comapred to trying to fix a problem with paypal or godaddy.
 
I sent an email to 2CO support a few weeks ago to get my forum username activated and still haven't got a reply.
I remember I also emailed them months ago for the same thing but never got a reply.
Im getting tired of it to be honest because I have been with them for a long time now and still haven't got access to their forums.

I have heard a lot of others saying they get an almost instant reply for getting their name activated, maybe its just my bad luck!
 
Hello

I have done a lot of research on companies like 2checkout, paypal, paysystems etc.
I think the response times from these companies are far too low, especially when its to do with processing money which could need an immediate reply with your business going through them.

You would think they would hire more support staff the decrease the abysmal response times to support tickets.
The companies must be making millions in profit every year, especially paypal which not only makes money from the transactions, but also the huge amount of money which is left in people’s accounts, all gathering money from the interest.

Just think about the amount of money they make from your account alone, multiply that be a few hundred thousand at least and you have the amount they make just from transactions alone.

A lot of companies making far less profit on customers gives a lot better response times, and they are expected to, hosting companies for example are expected to reply within minutes (By a lot of customers anyway) but how many people expect a reply within a few minutes from paypal, 2checkout or paysystems?
 
HadleyHost said:
is 2CO good for accepting payments or would you say that paypal is better?
Click to expand...

Well as we us both found the following

2co is better as people don't have to signup they can just pay and thats it however you can only do single payment or monthly reoccuring

What I like about paypal is that you can do very flexible payments like $5 for 2 day and then $30

Rus
 
2co, paysystems, etc are horrible companies. In order to get good support, and actually trust the company with your money you need to get one that batches everynight into your business bank account.

John: Try calling 2CO they have an 800# and a UK number I think. Ive called them in the past when I had an account there. They work with me live on the problem... no waiting for emails.
 
For folks using a third-party processor, like Paysystems or 2checkout:

Keep track of how much you pay in transaction fees each month. When you get to the point where you're averaging $50 a month or more in transaction fees of all kinds, that's when you should move. Having your own merchant account means using a gateway provider (or setting up and maintaining one yourself.) The total fees vary from provider to provider, but almost all of them charge at least $40-$50 in minimum monthly fees.

If you're averaging less than $50 a month in transaction fees...it may not be worth it financially. Until you either reach that breakpoint or are willing to pay the extra money each month, you just stick with one of the third-party processors - whichever one has the problems you can cope with.
 
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