{"id":1865,"date":"2010-02-19T19:59:31","date_gmt":"2010-02-20T00:59:31","guid":{"rendered":"http:\/\/www.hostingdiscussion.com\/blog\/?p=1865"},"modified":"2024-07-30T23:52:31","modified_gmt":"2024-07-30T23:52:31","slug":"11-internet-1-year-later","status":"publish","type":"post","link":"https:\/\/hostingdiscussion.com\/news\/11-internet-1-year-later\/","title":{"rendered":"1&1 Internet: 1 year later"},"content":{"rendered":"

It’s been almost one year<\/a> since we examined the virtues and short-comings of top web host 1&1 Internet<\/a>. With 10 million registered domain names, 9 million customer contracts and 5 data centers in operation, 1&1 is clearly claiming a massive share of the hosting market. What begs for closer inspection is how 1&1 Internet can continue to compete with web hosts, maintain its profit margin and hold on to its growing population of disgruntled customers.<\/p>\n

Of course, 1&1 may try to fool, er, “entice” potential customers with contemptible claims such as unlimited bandwidth<\/a>, eco-friendly hosting<\/a> and ready-made web templates for small business owners who don’t understand the value of paying a web designer. The simple fact is that a year from our first analysis of 1&1, complaints are still steadily streaming in which prove that customer service and loyalty are still more important than shiny eco-friendly logos and an arsenal of generic, stock photos depicting imaginary customers. Two of the most glaring complaints include:<\/p>\n

– Deplorable billing practices with a heavy-handed use of a collection agency
\n– Lack of communication between its outsourced, overseas call center and US counterpart<\/p>\n

While dealing with call center employees who never venture off of a script is annoying, of the two most common complaints, the former is the more concerning. Countless customers have found their accounts handed over to a collection agency after taking steps to deactivate 1&1’s auto-renew feature. The simple act of removing your credit card from your account can result in you getting one warning email hours before your file is sold off to a debt collector. Fun times. One complaint charges that, because the customer had ten services with 1&1, ten separate delinquencies were sent to collection. With 1&1, your worse nightmare may not be downtime but a derogatory credit score that bleeds into your personal life.<\/p>\n

Is it becoming clearer how 1&1 maintains its 10 million registered domains and 9 million customer contracts?<\/p>\n","protected":false},"excerpt":{"rendered":"

It’s been almost one year since we examined the virtues and short-comings of top web host 1&1 Internet. With 10 million registered domain names, 9 million customer contracts and 5 data centers in operation, 1&1 is clearly claiming a massive share of the hosting market. What begs for closer inspection is how 1&1 Internet can […]<\/p>\n","protected":false},"author":20619,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1838,3,52],"tags":[537,336,1090,88,1461,1462,1463,84,242,690,1464,337,53,63,1126,155,126,1132,662,809,347,1465,503,1466],"class_list":["post-1865","post","type-post","status-publish","format-standard","hentry","category-archives","category-complaints-rumors","category-hosting-news","tag-537","tag-11-internet","tag-billing","tag-business","tag-call-center","tag-collection-agency","tag-competition","tag-complaints","tag-credit","tag-credit-cards","tag-credit-score","tag-customer-service","tag-customers","tag-data-center","tag-debt","tag-domain-names","tag-downtime","tag-eco-friendly","tag-green-hosting","tag-hosting-industry","tag-outsourcing","tag-review","tag-small-business","tag-unlimited-bandwidth"],"acf":[],"yoast_head":"\n1&1 Internet: 1 year later - Web Hosting News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hostingdiscussion.com\/news\/11-internet-1-year-later\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1&1 Internet: 1 year later - Web Hosting News\" \/>\n<meta property=\"og:description\" content=\"It’s been almost one year since we examined the virtues and short-comings of top web host 1&1 Internet. 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